Terms of Service

Last updated: 9 November 2026

These terms cover your use of the Mushly merch store and any orders you place with us. Please read them before you order.

Who we are

This store is run by Mushly.com ("Mushly", "we", "us"). You can reach us at [email protected]. Returns address: 11025 Westlake Dr., Charlotte, NC 28273, United States. Please email [email protected] with your order number before sending anything back.

The store sells Mushly-branded clothing and accessories only, and ships to the USA and Canada only.

Made-to-order products

Our products are printed on demand by our fulfilment partner, Printful, after you order. Product photos are mockups: colours can look slightly different on screen, and print placement and size can vary a little from item to item. Please check the product description, colours and sizes before you order.

Prices and payment

  • Prices are shown in US dollars. Shipping is charged at Printful's shipping rates, calculated and shown at checkout.
  • Sales tax (USA) or GST/HST/PST (Canada) is added at checkout where required. Any customs duties or import fees (for example on parcels crossing between the USA and Canada) aren't included and are paid by you (see Shipping).
  • We accept card payments through Stripe. Card details are handled by Stripe; we never see your full card number.
  • If a price or product is listed by mistake, we may cancel the order and refund you in full.

Your order

Your order is an offer to buy. We accept it when we confirm it by email. We may refuse or cancel an order (with a full refund) if an item can't be made, we can't ship to your address, or we suspect fraud.

Shipping, returns and refunds

Delivery is covered on our Shipping page. Problems with an order, refunds and cancellations are covered on our Returns & Refunds page. Both pages form part of these terms.

Our designs

All Mushly designs, logos, artwork, photos and text on this site belong to us or our licensors. Buying a product doesn't give you the right to copy or resell the designs.

Using this site

Please don't misuse the site, try to break its security, or copy its content in bulk. The site may link to other sites (such as our main mushly.com site or our social media); we aren't responsible for their content.

Liability

We aren't responsible for delays or losses caused by events outside our reasonable control, such as carrier or customs delays. As far as the law allows, our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits liability that can't be limited by law, or affects your statutory consumer rights.

Governing law

These terms are governed by the laws of the State of North Carolina, USA. This doesn't limit any mandatory consumer rights you have under the laws of your own state or province.

Changes

We may update these terms from time to time. The version shown here, with its "Last updated" date, applies to orders placed after that date.

Contact

Questions? Email [email protected].