Shipping
Last updated: 9 November 2026
Mushly merch is made to order by our print partner, Printful, and shipped straight to you. We ship to the USA and Canada only.
Production time
Your items are printed after you order. Production usually takes 2–5 business days. Weekends and public holidays don't count, and busy periods (like the holiday season) can add a little time.
Delivery time
Delivery time is production time plus shipping time. After your order ships, typical shipping times are:
- Standard (USA and Canada): 3–4 business days
- Express (where offered): 1–3 business days
These are estimates, not guarantees. Carrier delays, customs checks or stock issues can sometimes slow things down.
Shipping costs
Shipping is charged at Printful's shipping rates, calculated and shown at checkout before you pay.
Where we ship
We ship to addresses in the USA and Canada only. Each order is automatically made at the most suitable Printful facility, usually the one nearest you.
Tracking
All orders ship with tracking. We'll email your tracking details when your order ships.
Orders may arrive in more than one parcel
If you order several items, they may arrive separately. Some products are always packed on their own to protect them (for example hats, mugs, water bottles, notebooks and stickers), and items made in different facilities ship from different places.
Taxes, customs and duties
Sales tax (USA) or GST/HST/PST (Canada) is added at checkout where required. If a parcel crosses a border (for example from the USA to Canada, or the other way), customs duties or import fees may be charged. These aren't included in our prices and are paid by you.
Parcels refused or left unclaimed at customs are returned to the print facility; see our Returns & Refunds page for what happens next.
Address problems
Please check your address carefully, including the ZIP or postal code. Parcels sent to an incorrect or incomplete address are returned to the facility, and the customer pays the reshipping cost (see Returns & Refunds).
